Refund & Return Policy
Thank you for shopping with us. If you are not entirely satisfied with your purchase, we are here to help.
Returns
You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 7–14 business days.
Non-Refundable Items
- Gift cards
- Downloadable software or digital products
- Items marked as final sale
Exchanges
If you received a defective or damaged item, we will replace it at no extra charge. Please contact us with details and photos of the product.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was defective or we made an error. Original shipping charges are non-refundable.
How to Initiate a Return
To start a return, please contact our customer support team with your order number and reason for return. We will provide you with a return shipping address and further instructions.
Contact Us
If you have any questions about our return policy, please contact us at support@treepeggy.com.